Why was my income proof rejected for F&O activation?

If your income proof submission via Account Aggregator (AA) was rejected, it might be due to one of the following issues. Don’t worry — here’s a simple guide to help you fix it:

IssueWhat You Can Do (Resolution)
Name on bank account doesn’t match your PAN or profileUpdate your bank or profile details to match your PAN
Average monthly balance is less than ₹1,000 in the last 6 monthsUse another bank account with higher average balance or upload other income proof
Bank account is ineligible (joint, minor, NRE/NRO, etc.)Submit a different eligible account in your name only
Bank data couldn’t be retrieved due to a technical errorTry again later or choose a different bank
System failed to fetch your data temporarilyRetry after some time
You rejected the consent requestReinitiate the process and accept the consent request
Your consent is still pending or has expiredAccept the pending consent request or start the process again
Data fetch request is still in progress or expiredWait for a while or retry the submission

If your manually uploaded income proof for F&O activation was rejected, it could be due to a few common reasons. Here’s a simple guide on how to resolve each issue:

IssueWhat You Can Do (Resolution)
Uploaded document is not related to income proofUpload valid income docs like Bank Statement, ITR, or pay slips
Pay slips are older than 3 monthsUpload recent pay slips (within the last 3 months)
Bank statement doesn’t cover the last 6 monthsSubmit a 6-month statement showing consistent income/balance
ITR/Form 16 is not from the last assessment yearUpload the latest ITR/Form 16
Income or shown are less than ₹1,000Submit documents showing ₹1,000+ in income or holdings
Your name is missing or unclear on the documentEnsure your name is clearly visible on all documents
Document is blurry or hard to readUpload a clear and readable copy
Password-protected file was shared without password or with wrong oneEnter the correct password while uploading the document
Document belongs to someone elseSubmit income proof that matches your profile name, PAN and bank account name.

If you’re unsure which document to submit or need help re-uploading, reach out to our support team for further assistance.