Why was my income proof rejected for F&O activation?
If your income proof submission via Account Aggregator (AA) was rejected, it might be due to one of the following issues. Don’t worry — here’s a simple guide to help you fix it:
| Issue | What You Can Do (Resolution) |
| Name on bank account doesn’t match your PAN or profile | Update your bank or profile details to match your PAN |
| Average monthly balance is less than ₹1,000 in the last 6 months | Use another bank account with higher average balance or upload other income proof |
| Bank account is ineligible (joint, minor, NRE/NRO, etc.) | Submit a different eligible account in your name only |
| Bank data couldn’t be retrieved due to a technical error | Try again later or choose a different bank |
| System failed to fetch your data temporarily | Retry after some time |
| You rejected the consent request | Reinitiate the process and accept the consent request |
| Your consent is still pending or has expired | Accept the pending consent request or start the process again |
| Data fetch request is still in progress or expired | Wait for a while or retry the submission |
If your manually uploaded income proof for F&O activation was rejected, it could be due to a few common reasons. Here’s a simple guide on how to resolve each issue:
| Issue | What You Can Do (Resolution) |
| Uploaded document is not related to income proof | Upload valid income docs like Bank Statement, ITR, or pay slips |
| Pay slips are older than 3 months | Upload recent pay slips (within the last 3 months) |
| Bank statement doesn’t cover the last 6 months | Submit a 6-month statement showing consistent income/balance |
| ITR/Form 16 is not from the last assessment year | Upload the latest ITR/Form 16 |
| Income or shown are less than ₹1,000 | Submit documents showing ₹1,000+ in income or holdings |
| Your name is missing or unclear on the document | Ensure your name is clearly visible on all documents |
| Document is blurry or hard to read | Upload a clear and readable copy |
| Password-protected file was shared without password or with wrong one | Enter the correct password while uploading the document |
| Document belongs to someone else | Submit income proof that matches your profile name, PAN and bank account name. |
If you’re unsure which document to submit or need help re-uploading, reach out to our support team for further assistance.
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