Your call may not be getting connected due to one of the following reasons:

• You are calling outside Call and Trade hours (9:00 AM–3:45 PM, Monday to Friday) or on a trading holiday.
• There may be high call volumes leading to agents being not available.
• Account authentication failed (PAN or DOB check).
• OTP verification was not completed or failed.
• You are calling from an unregistered mobile number and account verification could not be completed.
• Invalid or no input was provided on the call.
• Poor network connectivity may have caused the call to disconnect or fail to connect.

Please call again during market hours using a registered mobile number and complete the OTP authentication.