Highlights:

  • SCORES 2.0 resolved 5,548 complaints in May 2026 against 4,918 fresh filings, lowering pending cases to 5,537.
  • The platform serves over 380,709 registered investors with transparent tracking and automatic entity reminders.
  • 21-day resolution timeline with auto-escalation and two-level review system for efficient grievance handling.
  • Access SEBI’s escalation mechanism if your grievance remains unresolved after initial attempts

Introduction

Investing disputes such as delayed refunds, wrong credits, unresponsive brokers, or dividend non-receipt undermine investor confidence. SCORES (SEBI Complaints Redress System 2.0) provides a centralised, official digital platform for redressal against SEBI-regulated entities.

What is SCORES SEBI?

The SEBI Complaints Redress System (SCORES) is an online platform established by the Securities and Exchange Board of India (SEBI) for investors to lodge and track grievances against listed companies, brokers, mutual funds, depositories, and other regulated intermediaries.

2026 Performance Data: In May 2026, SCORES received 4,918 fresh complaints and resolved 5,548, reducing pending complaints from 6,167 to 5,537. Over 10,424 complaints were registered in the current financial year, with more than 5,500 disposed of in the period, supported by over 380,709 registered investors.

SCORES 2.0 routes complaints directly to the entity, which must respond within 21 calendar days. It features automatic reminders, real-time status tracking, and integration with KYC databases.

Eligibility and Coverage: Any investor with a valid PAN can file. It addresses issues like trading errors, dividend delays, refund failures, dematerialisation problems, and mutual fund grievances, typically within one year of the cause of action.

How to Register a Complaint on SEBI SCORES

Step 1: Visit the portal
Go to https://scores.sebi.gov.in/. New users register by fetching details from the KYC Registration Agency or providing PAN, mobile, and email for OTP verification.

Step 2: Log in and file a complaint
Log in with PAN credentials. Select “Lodge Complaint,” choose entity type (e.g., stockbroker, mutual fund, listed company), and category.

Step 3: Enter complaint details
Provide transaction specifics (dates, amounts, references) and attach evidence such as contract notes or screenshots.

Step 4: Submit and note the tracking number
Submit to receive a unique reference number. The entity is notified automatically for resolution.

Tracking and Escalation: What Happens Next

Monitor status via the dashboard timeline, showing the lodged, forwarded, ATR received, and resolved stages. Confirm closure if satisfied with the resolution.

If unsatisfied, seek First Level Review (within 15 days of ATR) with the designated body, followed by Second Level Review with SEBI (another 15 days).

Resolution Insights (2026): High monthly disposal rates, such as 5,548 in May, reflect effective auto-escalation for delays and regulatory oversight.

Your Complaint, Your Capital

SCORES complements due diligence. Keep all transaction records digitally accessible. File promptly, use precise details, and leverage the mobile app for on-the-go tracking. With rising investor participation in Indian markets, platforms like SCORES (handling high volumes efficiently) reinforce confidence.

FAQs

1. Is there a fee to file complaints on SCORES?

No. SEBI SCORES is completely free for all investors. Registration and complaint lodging carry zero charges.

2. Can I file a complaint without PAN?

No. PAN is mandatory for SCORES registration. It verifies your identity as an investor in Indian markets.

3. What if the entity doesn’t respond within 21 days?

SCORES automatically escalates to SEBI after the deadline. SEBI reviews non-responsive cases and may penalise the entity.

4. Can I withdraw my complaint after filing?

Yes. Log in to your SCORES dashboard and select “Withdraw Complaint” if the issue resolves directly with the entity.

5. Does SCORES handle disputes with unlisted companies?

No. SCORES covers only SEBI-regulated entities: listed companies, brokers, mutual funds, depositories, and registered intermediaries.